Virgin Media reckons it has the answer to your broadband woes. The popular telecoms giant recently launched its new “smart support” service which keeps a close eye on connections 24 hours a day in a bid to make sure things stay up to speed. Other benefits of this platform include automatic problem-solving and tailored advice to help fix connectivity issues. There are also regular check-ins and expert help should things go wrong.
When it was first confirmed earlier this year, “smart support” was available to around 200,000 users but that figure is now growing with Virgin hoping to have another 150,000 homes added before the end of the year.
Along with more people getting it, Virgin also reckons its smart support service will become more sophisticated.
That means it will be able to accurately diagnose a wider range of in-home connectivity issues so homes will get better overall speeds and fewer annoying dropouts.
It’s currently available to homes with Fibre broadband with customers just needing to make sure their details are up to date via the My Virgin Media section of the firm’s website.
Speaking about the “smart support” update, Director of Connectivity at Virgin Media O2, Gareth Lister, says: “We’re committed to giving our customers the very best broadband experience, that’s why we’ve invested in accelerating the roll out of smart support so even more homes can benefit from the service at no extra cost each month.
“Smart support is a unique benefit that no other major network offers. This game-changing technology will give our customers extra peace of mind, without them having to lift a finger.”
During 2024 Virgin hasn’t had the best scores when it comes to customer complaints so hopefully, this update will go some way to fixing it.
In fact, UK regulator Ofcom says Virgin came second bottom for moans in its industry analysis.
Figures released in July showed Virgin was the second most complained about broadband firm with a score of 18 per 100,000. The least complained about was Sky with just 6 per 100,000.
