A WOMAN is fed up with monthly excuses from the USPS regarding her missing package.
Diane Peters has been waiting for her package filled with Amazon gift cards to be delivered for over three months.
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Peters said the tracking number on her package is still in the Towson post office in Towson, Maryland, local NBC affiliate WBAL reported.
Over the past three months, the agency told the Maryland woman that it’s “still looking” for her package.
However, Peters discovered that an unknown person had used one of the cards.
Peters has had dozens of conversations with USPS, but has yet to receive her gift cards.
“I called my brother like two weeks later in Texas and I said, ‘How come you haven’t told me you got your package yet?’ He goes, ‘What package?'” Peters said.
When Peters went to check on her package at the post office, she was told it wasn’t there.
“The clerk went in the back, and she spent quite a bit of time back there, and she comes back, and she said, ‘It’s not here.’ And I said, ‘How can it not be here? It’s listed as here,’” she said.
“And she said, ‘Well, if it didn’t make it to the next destination, then there’s no way to track it.'”
Peters filed a missing mail claim and attempted to cancel the gift cards with Amazon; however, her request was denied.
“They said, ‘Well, we might be able to cancel two of them, but the other one’s already been cashed,’” she recalled.
“So, I was like shocked. I’m going, ‘It’s been cashed? How could it be cashed?'”
That’s when she discovered someone had used one of the three cards.
Since they didn’t log in to make a purchase, the company couldn’t track any more information.
After discovering the alleged theft, Peters filed a theft claim with the USPS but was denied.
The agency denied the woman’s claim, stating that they cannot determine any theft.
Amazon refunded her for two of the three gift cards.
USPS mess-ups
The United States Postal Service is facing customer complaints as the mail agency struggles to stay afloat admit workforce cuts and financial loss.
Peters said she received a small “standard reimbursement” from USPS despite having a $100 insurance on her package.
“If the post office doesn’t change their ways, they’re going to lose business, and I’m going to go to FedEx instead of doing the post office,” Peters said.
“Because now, I’m worried.”
Peters already appealed the USPS’ verdict that she was not a victim of mail theft, but she plans on appealing again.
The USPS did not immediately reply to The U.S. Sun’s request for more information.
