Sky internet went down leaving hundreds of customers with broadband issues – how to check your area

HUNDREDS of Sky broadband customers earlier reported issues with their internet service.

Almost 600 people reported problems with their broadband on the website Downdetector.

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One customer wrote: “Why is Sky Broadband still down in Weymouth, Dorset? Can you give us some idea of when these issues will be resolved please.”

Another simply said: “Sky broadband not working.”

A third asked: “Why do I not have any broadband at my property?”

The issues appeared to begin at about 12pm.

By 12.14pm, the number of problems reported on Downdetector had reached 598.

However The Sun understands there was a minor outage at an exchange network in Scotland that lasted a short period of time.

It’s believed the service is now fully restored.

The vast majority of complaints were over Sky’s broadband service, although a small number of people had problems with the TV service.

Millions of Sky customers were left fuming this month when they were hit with a price rise.

The higher prices were applied to customers’ bills from April 1.

The increase depends on which services the customer uses – but the average nationwide was a jump of 6.2%.

Sky broadband down: How do I check the status of my internet?

If you want to check whether you’re suffering from a broadband outage or whether there’s a widespread issue in your area, you can check Sky’s dedicated page.

You can also use it to check the service for Sky TV, Sky TV apps and Sky mobile services.

To check the service on the website, just enter your landline number.

You can also run a test on your home WiFi to see if there’s anything you can do to get it up and running again.

It’s worth remembering that if you’re having issues with your internet it could be a problem with your router.

You should first try rebooting your router to see if that fixes the issues.

To do this, turn your router off from the main plug, wait 30 seconds, and then turn it back on.

There’s no guarantee this will fix any broadband problems.

You could be entitled to compensation if your internet goes down – but only if it’s for a certain length of time.

Internet firms usually pay out £8 for each day that broadband and phone service is not repaired after two full days of no service.

You won’t be compensated if it’s for less time than this.

If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance, you may be entitled to a refund or account credit.

If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.

Sky is signed up to the Automatic Compensation Scheme alongside other broadband providers.

This makes it easier for customers to get money back when there’s an outage.

If you want to make a complaint to the Sky customer service team, they can be reached on 0333 7591 018. Help is also available online here.

If your service goes down then it’s worth asking for compensation, even if it doesn’t fall into one of these categories.