NS&I has issued an update after a customer got in touch with a query about getting set up online.
The customer asked the Premium Bonds provider over X: “Just received my letter with my NS&I number (I have just registered for the online and phone service), but I need to set up my password for the account. How do I go about doing this?”
Customers can register for the online and phone service through the NS&I website. New customers are automatically registered when they open an account with the group.
The provider told the customer they would soon get another letter. The group explained: “You will also receive your temporary password in the post, this won’t be far behind your NS&I number.
“Once you have received your temporary password, you will be able to log in online and create your own password.”
Another customer recently got in touch with NS&I with a question as they had just purchased some Bonds.
They asked: “I purchased some Premium Bonds this morning (still waiting for my account details to come through).
“My parents bought me some when I was a kid (in my name), is it possible to transfer them to my new account when it’s set up?”
The savings provider said in response: “You will need to write to us at NS&I, Sunderland SR43 2SB with a signed letter.
“Please include your name, date of birth, address, your current NS&I number you log in with, and details of the missing Bonds.
“If the name and/or address is different on the old Bonds, please include your previous details as well.”
Each £1 Premium Bond goes into the monthly prize draw with an equal chance of being selected for a prize.
Each draw includes two jackpot prizes for £1million as well as other large prizes for £100,000 and £50,000.
Many customers choose to reinvest their winnings in buying more Bonds, so increasing their chances of winning again.
