A Premium Bonds customer had a tough time trying to cash in their Bonds as the NS&I website kept having problems. The frustrated saver reached out to NS&I over X to say: “Your website is hopeless! Trying to cash out my Premium Bonds and your website is insufferable, with all manner of error messages in just two minutes, and I having to log in four times because it thinks I have pressed the back button when I haven’t?!”
They shared screengrabs of an error message saying ‘This error message does not exist’ and another one saying ‘We’ve had a technical problem. Please try again later.’
They sent over other similar screenshots pointing to one error message they had had three times.
They added: “This isn’t a one-off, or a bad time. This is every time I try and do anything! Disappointing. I’ll have to call later today.”
They tried using a different device but this also didn’t work. The customer said: “It also doesn’t work on a mobile phone, either. Figured using a different internet connection (different IP address) may help? But nope.”
NS&I said in response: “We’re sorry to hear you’re having difficulty accessing your account.
“As you are being shown multiple different error messages when you attempt to login, please call us free on 08085 007 007. An advisor can take report of your account and raise an incident with our technical team.”
Customers can cash in their Premium Bonds at any time. A person can hold up to £50,000 in Premium Bonds.
Prize winners often use their winnings to buy more Bonds and so increase their chances of winning again. Prizes included the jackpot £1million with other large cash prizes including £100,000 and £50,000.
The prize fund rate for Premium Bonds is currently 4.4 percent, with the odds of winning at 21,000 to 1. For the latest personal finance news, follow us on Twitter at @ExpressMoney_.
