A Premium Bonds customer reached out for help from NS&I to check their old Bonds for prizes.
The man got in touch with the savings giant over X to check if he had any prizes to collect. He asked: “How do I check if my ancient paper Premium Bond from 1960s has won anything? It has just Bond numbers, no holder number.”
NS&I said in response: “In this case, you will need to write a letter to our address at NS&I, Sunderland SR43 2SB.
“In the letter, we will need our full name, address, date of birth and signature. You will need to include any previous names or addresses and your query.”
People often ask if old Bonds are still entered into the monthly prize draw or if they cease to be valid after a certain period.
Information on the NS&I website states: “As long as you haven’t cashed your Bonds in, they’re still valid and they’re still being entered into our monthly prize draws.”
Letters to NS&I need to be signed as the savings provider cannot disclose personal information without the account holder’s signature.
More information about what to include in a letter to NS&I is available here.
Another Premium Bonds customer recently contacted NS&I as they had purchased new Bonds but were unsure if they would be eligible for the next monthly prize draw.
They said in a message to the provider over X: “Not happy just invested £500 into Premium Bond, had to telephone, and was told that it will be allowed for the April Draw, but have had no confirmation.”
The savings giant replied to first ask if they were opening an account or buying additional Bonds for an existing account. The customer said they were buying more Bonds for an existing account.
NS&I then asked if the new Bonds had appeared on their online account. They responded: “It appeared on 1/3/2024 my concern is it was paid in February and I have to wait one month before in the premium draw, please confirm it’s in the April draw and not the May draw?”
The provider then clarified how the process works when buying more Bonds. The group said: “When paying funds in by an external bank transfer, the funds will only be allocated to a draw date once they are reflected onto your account.
“It takes up to two working days for a bank transfer to reflect on an NS&I holding. If on your account it is showing as the March 1, the Bonds will only be eligible to win prizes from the May prize draw.”
For the latest personal finance news, follow us on Twitter at @ExpressMoney_.
