A Premium Bonds customer was shocked to discover they had been charged three times when buying Bonds.
The saver contacted NS&I over X to voice their frustration. They said: “I set up a Premium Bonds account with you and it charged me three times? I even checked my account and there’s only £100 in there when I was charged £300.”
The provider responded to ask the customer to call them on 08085 007 007 so they could look into their case.
Express.co.uk contacted NS&I to ask for an update. A spokesperson said: “We are sorry for the inconvenience caused to this customer.
“If any NS&I customer has a query about a transaction with NS&I they can contact us on 08085 007 007 to discuss it with a member of our team.”
A customer can hold up to £50,000 in Premium Bonds, and each time you purchase more, you have to buy at least £25 worth.
Another customer contacted NS&I recently to ask: “If I was to buy some Premium Bonds, what’s the latest I can buy to qualify for the end of the month?”
NS&I said in response: “Premium Bonds need to be held for a full calendar month before being eligible for a draw.
“The next available draw for newly purchased Bonds is October – to be eligible for the October draw, the latest you can purchase the Bonds to do so would be 31 August.”
Premium Bonds can be purchased online, over the phone or by post. Each £1 Bond eligible to go into the monthly draw has an equal chance of being selected for a prize.
There are over two millions prizes that remain uncollected, according to recent figures from NS&I.
This includes some prizes for £100,000 and £25,000 and over 100 prizes for £5,000.
A person can check if they have any unclaimed prizes using the prize checker tool on the NS&I website.
You can also check via the app or using an Alexa-enabled device.
