NatWest has clarified the rules around expiring bank cards after a customer asked about the process.
The customer asked over X: “My debit card expires in December – NatWest have said a new card on on its way.
“I won’t be home for a couple of weeks – meaning no way to get my new card – current one expires December – so why issue a new one now?”
In response, the bank said: “We send cards out roughly one month before the other one expires. Your current card will continue to work up to the end of December if that’s when it expires.”
The customer responded to say they would ask a family member to keep their new card safe for them while they were away.
NatWest encouraged them to get in touh if they needed any help using their new card once it arrived.
Customers can make transactions using Apple Pay or Google Pay by adding their card to their digital wallet.
You can use this to make payments over the contactless limit, even if you don’t have a phone signal.
In a move relating to all bank customers, MPs have set up an early day motion calling for more bank hubs where branches are closing.
The motion seeks to debate in Parliament “the importance of maintaining access to in-person banking and cash services” and says that rural constituencies in particular “urgently need more banking hubs”.
Banking hubs are places run by the Post Office offering over the counter services such as cash withdrawal and paying cheques.
The are more than 75 in operation with ambitions to increase the total to over 350. LINK recently approved another 15 after assessing several areas where branches were closing.
These are the 15 locations where these banking hubs will open:
- Sidcup (London)
- Normanton (West Yorkshire)
- Hailsham (East Sussex)
- Frome (Somerset)
- Sheerness (Kent)
- Whitley Bay (Tyne and Wear)
- Rugeley (Staffordshire)
- Newquay (Cornwall)
- Market Harborough (Leicestershire)
- Thetford (Norfolk)
- Monmouth (Wales)
- Morecambe (Lancashire).
