A mother of two who booked a Easter getaway trip at a chalet with her daughters was so appalled by the state of accommodation she took the family straight home.
Samantha Sullivan, 34, had hoped to treat her daughters – Chloe, nine, and Alia, four – a three-day break in a self-catering chalet at Brean Sands, Somerset.
It’s a £194 package with a double bed and two singles, provided with linen and electricity extra, Bristol Live reports .
However, Samantha was so horrified when she made it to the accommodations after having to queue for two hours to get in, the family ended up going back home to Bristol.
Samantha, who arrived at the site on Good Friday at around 3pm, said people were moaning and children were crying as they all queued in the hot weather .
“When we got the key we found a bedroom and a sofa,” she said. “I realised that the sofa was a sofa bed.
“I thought, that’s OK, the girls can sleep with me.”
But she was appalled when she looked further and found damp on the walls, a coat hanger hanging off a curtain rail and a ‘grubby’ mattress.
“In the bathroom there was no shower curtain,” she said. “The chalet had been cleaned.
“But in the fridge there was some milk dated April 1 – the smell, I was retching and so was my eldest daughter.
“There was mould in the fridge and my four-year-old started crying.”
Samantha says she went back to the reception and complained about the accommodation conditions.
She says a receptionist offered for the chalet to be cleaned but what with thoughts of the mould, Samantha said no.
There were no other rooms available due to Easter bookings, so Samantha filled out a complaint form and decided to head home.
“The girls broke their hearts,” she said. “This was our first holiday after my husband and I split in July.
“I wouldn’t go back even if they offered me a free holiday.
“I got home and spent the night crying. I felt like I had failed my kids.”
Pontins has been approached for comment.