Lloyds Bank has explained the rules when it comes to accessing your account after a customer was furious to be “locked out” from their savings account.
The customer got in touch over X on December 11 at just after 6pm angry that they couldn’t get through on the phone line despite it purportedly being a 24/7 line.
They fumed in an expletive-laden message: “Can’t wait to get access, remove my money and f*** off from this s***.”
Lloyds responded to first ask them to tone down their language as “we don’t accept swearing in chats”. They also asked if the problem was with their online banking and what message they had received.
The person explained that they had tried to log in and had been asked to reset their memorable information as they didn’t know it, and had then been told they would be sent a code within seven days, but would be without access to their savings in the meantime.
The unhappy customer then asked if they were to visit a branch, could they get their funds from their current account and their savings account.
Lloyds said in response: “You would need to wait for this code to arrive to log into your online account, I’m afraid. However, yes, if you visit your local branch, you can access and withdraw funds if needed.”
The bank also informed the saver that they would need to bring in some ID and details of their account to withdraw their funds.
But the saver retorted that they would struggle to get the details of their savings account as “everything is online nowadays”.
The bank told them they should have been sent a letter with these details and they should get monthly statements which would also have the information.
But the customer was adamant that they had “never received any paperwork” relating to their savings account but only for their Lloyds current account.
Lloyds suggested a potential solution, saying they could bring their current account debit card for validation in the branch to “allow access to your other accounts”. They asked them to bring ID as well.
In another bank warning, Barclays recently issued an update after a customer had an issue making a payment on Amazon.
They said: “I’ve been trying to make a payment to my Amazon account via the Barclays app, each time for the past three to four weeks, it’s been giving me error 00002.”
The bank said in response: “The error code is normally showing when a general issue is happening. You can try to make sure you switch between Wi-Fi and your data and also to make sure you are running the latest version.”
