Halifax customers have been sent a message over some important limits on how much cash they can withdraw.
The bank has clarified its cash access rules after a question from a customer over social media.
The customer asked over X: “How much can you withdraw daily from an ATM: is it still £500?”
A member of the help team responded to say the limit is actually higher than this for some accounts, although three accounts in particular do have a £500 limit.
The bank said: “The daily ATM withdrawal limit for bank accounts is £800 except for our Cardcash, Easycash and Expresscash accounts which have a £500 limit. Savings account with a cashpoint card have a £300 daily limit.”
Information on the Halifax website states that the amount a person can withdraw depends on the type of account, your balance and if you have an overdraft set up.
Some customers with a debit card can change their withdrawal limit in the Barclays app.
These limits apply automatically to these accounts:
- Personal current accounts (including Cash Card accounts) – up to £300 a day, but your daily limit can be arranged from £0 to £500
- Premier – up to £1,000 a day, but the daily limit can be set from £0 to £2,000
- Business – up to £750 a day (this can’t be changed)
- Cash card (youth) – up to £50 a day, with the option of a daily limit from £0 to £50
The online guidance states: “You can withdraw cash from our cash machines (and others with the Visa or Plus logo) using your debit card.
“If you have a cash card, you’ll need to use a Barclays cash machine. Some cash machines might charge a fee or have a withdrawal limit.
“If you want to take out a large amount, you might need to make more than one transaction to get the amount you need – this includes at Post Office counters and shop checkouts. You can take out the whole amount in one go at the self-service machines or counter in our branches.”
New rules came in last month which mean big name banks such as Halifax have to ensure access is maintained when they are closing branches.
In areas where there is only one bank branch left which is closing, a banking hub will have to be set up. These are shared centres run by the Post Office where customers with several banks can access basic services such as withdrawing cash.
The Financial Conduct Authority rules apply to these 14 banks:
- AIB Group (UK) plc
- Bank of Ireland (UK) plc
- Bank of Scotland plc (including Halifax)
- Clydesdale Bank plc (Virgin Money)
- HSBC UK Bank plc
- Lloyds Bank plc
- National Westminster Bank plc (including Ulster Bank)
- Nationwide Building Society
- Northern Bank Limited (Danske)
- Santander UK plc
- The Co-operative Bank plc
- Lloyds Bank plc
- The Royal Bank of Scotland plc
- TSB Bank plc
