A POPULAR grocery store chain has cracked down on shopping bags with a new rule that even managers admit is “inconvenient.”
Customers should expect to be stopped as soon as they walk through the front doors thanks to the bag crackdown.
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The strict move has gone into effect at a Grocery Outlet location in Hemet, California, about two hours east of Los Angeles.
The store, located in the Inland Empire, announced the change on Facebook, and blamed a rise in theft for forcing their hand.
Managers said shoppers are no longer allowed to carry their own bags while browsing and must use hand baskets or carts instead.
Customers now have to hand over reusable shopping bags and any personal bags bigger than a small handbag at the front counter.
“While this has always been posted on our front door, we have had some take advantage and walk out of store without stopping by the register,” the post read.
“We know this is inconvenient for everyone, but we want to ensure that we have products for you all as well as not lose any so we can keep pricing affordable.”
Store bosses said theft is hitting hard because the location is independently owned.
Management said customers can grab wallets, phones, and other essentials from their bags before handing them over.
The Facebook post also included a message for struggling shoppers.
“If anyone is struggling, please do not resort to theft. Please ask for one of the owners, and we will see what we can do to help,” the store wrote.
“If we cannot help you in the moment, we will absolutely take your name and number down so we can help as soon as possible and even see if we can provide you resources.”
The note was signed by owners Matt and Allison, who run the franchise locally.
They stressed that theft doesn’t just affect the store, but hurts the entire community.
Retail theft has been surging across California since the pandemic, with many stores locking up more items.
Medications, baby formula, electronics, and even low-cost items like socks have been imprisoned behind plexiglass walls.
Anti-theft measures rolled out by retailers
Retailers across the US and Canada have rolled out strategies designed to combat theft. The U.S. Sun has compiled a list of measures that have been implemented at stores.
- Locking items in cabinets
- Security pegs
- Security cameras
- Signs warning about the impact of theft
- Receipt scanners
- Receipt checks
- Carts with locking technology
Shoplifting across the state jumped nearly 40% in 2023, according to the Public Policy Institute of California.
That spike pushed lawmakers and voters to support stricter laws last year.
In 2024, Californians passed Proposition 36, tightening penalties for theft and drug crimes.
The new law reversed parts of Proposition 47, which since 2014 had treated shoplifting under $950 as a midemeanor.
Under Proposition 36, the felony threshold is now back down to $450.
Grocery Outlet’s move comes as many chains look for new ways to crack down on theft without driving customers away.
The Hemet store said it hopes customers understand the need for the new rule.
“We appreciate all of you,” the post ended.
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