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Full list of world's 'best' hotel chains ranked – Premier Inn and Holiday Inn snubbed


A new survey has ranked the 37 best and the worst hotels in the world, with both the Premier and Holiday Inn chains failing to get into the top ten.

The poll was carried out by the travel website which.co.uk who asked over 2,000 members to rate their favourite hotels over the past year.

Members were asked to rate their stays out of five stars across 10 criteria including cleanliness, bed comfort, customer service and value for money.

Scores were then calculated based on overall satisfaction and likelihood of recommending the brand.

The best performing hotels were the Spanish brands Iberostar, Paradores and Riu – while bottom of the table was the French company Campanile.

The Campanile chain has many hotels located near airports, motorways and various city centres across Europe and beyond.

Below is the full list of hotels, ranked from the bottom down to number one:

37. Campanile Hotels

36. Hampton by Hilton

35. Wyndham

34. Doubletree

33. Hilton Garden Inn

32. Ibis Budget 

31. Holiday Inn   

30. Hilton

29. Novotel 

28. Marriott 

27. Leonardo Hotels

26. Ibis

25. Holiday Inn

24. Courtyard

23. B&B Hotels 

22. Mercure 

21. Ibis Styles 

20. Best Western

19. Radisson Blu

18. Sheraton

17. Intercontinental

16. Crowne Plaza 

15. JW Marriott 

14. Premier Inn 

13. Barceló Hotels and Resorts 

12. Hyatt Regency 

11. Sofitel 

10. NH Hotels

9. H10

8. Melia Hotels 

7. Logis Hotels 

6. The Leading Hotels of the World 

5. Pestana 

4. Relais & Châteaux 

3. RIU 

2. Paradores Hotels 

1. Iberostar 

Commenting on Campanile’s poor performance, Which? said: “On average, a double room comes in at £64 – one of the cheapest average room rates of brands surveyed.

“Yet despite its budget prices, the chain still only received a two-star rating for value for money.

“It also scored just two stars in other key categories including cleanliness, bathrooms, bedrooms, communal areas and décor, with one respondent saying the rooms were ‘basic’.”

The Hilton did surprisingly badly in the survey, receiving a brand score of just 66 percent and occupying 30th place.

The Hampton by Hilton fared even worse, scoring just 46 percent and coming in second from bottom.

Which? said that its survey revealed how household names “cannot always be relied upon to deliver the best experience.”

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