A DOLLAR Tree shopper has been left fuming after merchandise blocked aisles.
They claimed the retailer had left a certain section of their local store unorganized for months, with no attention from staff.
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“Hey @DollarTree this aisle been like this for almost a year,” the peeved consumer, Judah, wrote in an X post earlier this month.
Judah blasted the situation as “unacceptable” and took a snapshot of the aisle they were calling out.
On the right side, boxes could be seen nearly overflowing into the walkway, and if it weren’t for the shelving unit with netting holding them in place, they would be.
Dollar Tree responded fairly quickly to the customer’s complaint, requesting more information to resolve the incident.
“We are so sorry to hear that you had a poor experience in one of our stores,” the discount chain replied.
“Please send us a DM with the exact address of the store you visited so we can address this. Thank you.”
Judah commented back that the DM was sent, but it’s unclear if further steps were taken.
Either way, it wouldn’t be the first time Dollar Tree has faced some blowback recently over a variety of complaints.
CARD CHAOS
An enraged customer called out the chain earlier in March through a long rant after a gift card issue.
Their local Dollar Tree store told them it was invalid because some of the numbers had been scratched off.
“Your company is a scam!” they exclaimed.
“Some of the numbers were scratched off and the swipe doesn’t work.”
A snapshot of the card showed that the third set of four digits had been removed somehow.
There was a later string of messages where the shopper claimed to have sought assistance from a “rude” manager who “did not help.”
Dollar Tree dupes
Savvy shoppers have scoured Dollar Tree to find dupes of their favorite products
“I am out $500. It was a gift to someone. How could you sell this,” they wrote.
Dollar Tree apologized and sought more information to resolve the issue on two separate occasions.
It’s likely that the conversation continued further privately, and the situation was resolved.
The discount chain also recently confirmed massive plans for 2025 after it opened 300 new stores last year.
PRICE CHANGE
CEO Michael Creedon noted during the company’s fourth-quarter earnings call that it would be moving forward in the coming months with the Dollar Tree 3.0 pricing model.
The model includes three different levels — 3.0, 2.0, and 1.0.
Some of the chain’s over 8,000 Dollar Tree-branded stores operate at 1.0, which means that about 95% of the merchandise is priced at $1.25.
For 2.0 stores, it has more of a multi-priced assortment up to $7, but it’s contained to a single aisle.
With 3.0, which includes new or renovated stores, the multi-price assortment is seen throughout several areas.
Shoppers are “praying” for one section in stores after the pricing plan updates.
Dollar Tree is also planning to sell Family Dollar for $1 billion after shuttering around 1,000 locations.
