A BIG energy supplier has paid out £1,000s in compensation to customers after failing to give them final bills and refunds.
Good Energy has given 2,284 of its around 200,000 customers compensation worth on average £66 each.
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It comes after an investigation carried out by Ofgem, the regulator, found these prepayment meter customers were affected by a billing error.
The error saw prepayment meter customers who transferred to another energy firm or ended their contracts not receive final bills within six weeks which is an Ofgem requirement.
Customers were also not refunded credit balances.
The error affected customers over a nearly 10-year period, between 2014 and October 2023.
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The more than 2,000 affected customers have now been paid compensation worth on average £66 each.
A further £94,786 has been paid by Good Energy to the Energy Industry Voluntary Redress Fund (EIVRS).
The EIVRS funds projects and schemes to support energy consumers, particularly those in vulnerable situations.
Beth Martin, director for consumer protection and competition at Ofgem, said: “At a time when so many households are facing financial difficulty, it’s unacceptable that Good Energy failed to provide refunds of money that was owed to customers, compensation they were due, and final bills they were entitled to.
“Driving up standards for consumers across the board is our top priority, and improving billing accuracy is a key part of this.
We also expect suppliers to make sure they have robust systems in place to limit the risk of issues like this happening, and to proactively report problems when they arise.”
It comes after E.ON Next was asked to cough up £144 in compensation to 250,000 customers following the same error.
Almost a quarter of a million accounts were affected between February 2021 and September 2023.
E.ON Next self-reported the error to Ofgem.