Barclays customers have raised the alarm about their accounts being ‘shut down’ as the bank apologised and promised to investigate. People have taken to X in the last few days frustrated after they got an error message when trying to login after carrying out some transactions.
One customer said ‘take your money out before it’s too late’ after the issue arose – and another added ‘all accounts frozen. Barclays said it would investigate. One customer said: “@BarclaysUK ARE CLOSING DOWN CURRENT ACCOUNTS
“Done to me today merely because I purchased crypto. I called the number and passed TWO security checks & confirmed all transactions. Take your money out before it’s too late!!!”
Another added: “Paid £35k into Barclays ( bank transfer) as had to buy something the next day. Did payment , all accounts frozen. Payment not made. Had to go to bank and explain who why where etc.”
A customer added: “The same exact thing happened to me. I used Barclays to buy crypto quite frequently. Now suddenly I can’t make any payments. I was told my account is under review and it will take 10 days. The first thing I will do after 10 days is to close my account. Disappointing!”raudster isn’t still on the line.”
Replying to the first person with a problem Barclays said: ”I’m really sorry to hear this has happened. Thanks for providing the screenshot, after speaking with the team are you still receiving that error code whilst you’re trying to log in to your app? Are you able to now access your account? 1/2 If you could please pop over to DM with your full name, post code and contact number. We can take a further look for you. I’ve left the link to speak in DM below.”
Barclays has anti-fraud advice on its site and says: “We’re always checking for any suspicious activity on your account, so you may get a text message or call from our automated system to confirm a recent transaction or a change of address.
“Sometimes, we may delay or decline transactions that we think are unusual, or even block your account until we can confirm that you’re making the transaction. Keep your contact details up to date so we can get in contact quickly to keep any inconvenience to a minimum.”
The bank emphasises that if they do call the person they will never ask for your passcodes, passwords, PIN, card details, PINsentry codes or sensitive account information. It adds: “If we send you a text message, we’ll only ask you to reply with a ‘Y’ or an ‘N’. (These text messages are free to reply to in the UK and will cost no more than a standard text from other countries).
“If you get a call, voicemail or a text from someone claiming to be from our fraud team and you think it’s suspicious, call us back using the number on the back of your card. Always make sure the line is clear first, to ensure the f
