A Barclays customer had to make a 14-mile journey to do a simple transaction as the app was not working.
The frustrated saver reached out to the bank over X. They shared a screengrab of a message from the bank after they had cashed a cheque in branch, advising them they could have done their banking using the app.
They said: “The irony. Spent 20 minutes trying this yesterday…sort your app out it doesn’t work. Had to drive 14-mile round trip to pay it in one of the few remaining branches you haven’t closed in Warwickshire.”
In response, Barclays offered some advice to the customer. A member of the help team said: “I’m sorry to hear about the issues you faced yesterday paying in a cheque.
“Could you please pop over to DM and let me know what the problem you had paying in the cheque on the app? Did you get any error messages or codes?
“I’m really sorry you’re also finding it difficult to come and see us, we’re still in a lot of communities even if the branch has closed.”
The team pointed out that customers can do a lot of their everyday banking in Post Office branches, including paying in cheques.
They included a link to a webpage with more information about what banking you can do at the Post Office.
The information page states: “You can pay in up to £3,000 in cash for every transaction and up to £10,000 in cash annually at Post Offices. This will count towards your overall annual cash deposit limit of £20,000.”
When paying in cheques, you will need a pre-printed paying-in slip and a cheque deposit envelope.
You will need to fill in your details on the paying-in slip before you hand it over to the Post Office staff.
It can take up to five working days for a cheque to clear when paid at a Post Office branch.
If you don’t have a debit card or a PIN for your account, you can still arrange to withdraw up to £300 a day at some Post Offices. To find out more, you can call 0800 169 3091.
You can find your nearest Post Office branch using the branch finder tool on the group’s website.
