Anyone who bought this PS5 game is being told to return it immediately for a full refund from wherever you bought it from.
It’s not often that product recalls affect games, and shoppers are more used to seeing food items pulled from shelves than full disc based games.
But Sony has issued a statement urging anyone who bought its latest online multiplayer shooter, Concord, to return the game to the shop you bought it from if you bought a boxed copy from Amazon, Argos, Currys, GAME, or supermarkets like Asda.
Those who purchased the title online on the PlayStation digital storefront will be automatically given a full refund.
The game only launched on PS5 and PC two weeks ago, but is already being taken offline after abysmal sales. Estimations on Steamspy, the tracker which shows current players, suggested the game had less than 700 active players when it launched.
Now the game will be taken offline this Friday, September 6, and disc copies won’t be playable at all from that date.
Sony issued a statement which said: “Concord fans — we’ve been listening closely to your feedback since the launch of Concord on PlayStation 5 and PC and want to thank everyone who has joined the journey aboard the Northstar. Your support and the passionate community that has grown around the game has meant the world to us.
“However, while many qualities of the experience resonated with players, we also recognize that other aspects of the game and our initial launch didn’t land the way we’d intended. Therefore, at this time, we have decided to take the game offline beginning September 6, 2024, and explore options, including those that will better reach our players.
“While we determine the best path ahead, Concord sales will cease immediately and we will begin to offer a full refund for all gamers who have purchased the game for PS5 or PC. If you purchased the game for PlayStation 5 from the PlayStation Store or PlayStation Direct, a refund will be issued back to your original payment method”
On disc copies, Sony said: “Other retailer refunds – For customers who have purchased a physical copy at a retailer location outside of PlayStation directly, please refer to the refund process of the retailer you purchased it from to obtain your refund.
“Once refunded, players will no longer have access to the game.
“We’ll keep you updated and thank you again to all the Freegunners who have joined us in the Concord galaxy.”
