Santander has issued a response after a customer had an issue seeing their payments on their statement with others reporting being affected by the same problem.
A customer got in touch with the bank over X to ask: “I’ve made multiple payments today via Apple Pay but three aren’t showing on my bank statement / pending transactions. Any idea why? When should they appear?”
Another person replied to the post to say they had experienced “the exact same problem” and another person then said they were being affected by the same problem.
Apple Pay is a function built into Apple devices such as the iPhone, Apple Watch, Mac and iPad, allowing users to make payments via these devices.
If your debit or credit card is eligible for Apple Pay, you can set it up by going into your Wallet app or into Wallet & Apple Pay, depending on the device, and tapping the add button and then tapping your card on your device.
Responding to the customer, the bank said: “Any payments that have been successful should show instantly under pending. This certainly does sound strange, we’ll need to take a closer look at this for you.”
The bank encouraged the saver to get in touch via live chat or to call the customer service team for more help, on 0330 9 123 123.
Santander customers can view their statements in the Mobile Banking app and on Online Banking.
Savers have the choice to go paperless, meaning they view all their statements and other key notices virtually rather than being sent in the post.
If you choose to go paper-free, you have the option to download and print off your statements whenever you want to.
A Halifax saver recently contacted the bank with a query about switching to the bank. They asked: “I have a junior ISA for my child with another bank. They’re reducing the interest on it. Can I transfer it to your Kids’ Monthly Saver account?”
At the time of writing, the Kids’ Monthly Saver pays 5.5 percent fixed for 12 months, while the top-paying Junior ISA as listed on moneyfactscompare.co.uk is at 5.2 percent.
Halifax responded to the customer to spell out an important restriction: “You can’t transfer a Junior ISA into any other type of account other than another Junior ISA.
“You can still open a Kids’ Monthly Saver, but you can only credit this monthly between £10 and £100 per month.”
To open a Kids’ Monthly Saver, the child must be aged 15 or under and you have to be aged 18 and over and be a UK resident.
