Bank of America customers reported a widespread outage Wednesday that left some unable to access their accounts and even zeroed-out their balances.
The first reports occurred around 12 p.m. eastern time, according to DownDetector. Within a few hours, more than 20,000 reports had been made to the website tracker.
Among the most-common error messages customers received were “Accounts temporarily unavailable” and “Some accounts and/or balances are temporarily unavailable,” according to The Verge.
“All my accounts suddenly show $0.00,” wrote one user on X.
The errors or blank balances appeared to have only affected savings, checking accounts and investments.
“Shows my debt just fine tho,” one user wrote on DownDetector, referring to a credit card or loan balance.
It’s unclear how many total customers were affected, but the company said earlier this year that 58 million clients use its “digital capabilities to help manage their financial lives.”
In response, Bank of America’s social media team was replying to individual posts on X, encouraging those experiencing issues to send them a private message.
“Our social care team is here to assist with any account-related questions/concerns you may have. Please let us know what we can help with by clicking the link below and a member of our team will connect.”
To outage appeared to also impact Zelle, the digital payment network used by many banks.
Earlier this week, several wireless providers and PlayStation reported similar, hours-long network outages.
