A Premium Bonds customer was concerned as several days had passed since they cashed in their Bonds but they had still not arrived in their account.
The saver contacted NS&I on August 8 as they had cashed in their savings and closed their account on the Sunday, August 4, but their funds had not arrived.
The provider replied to ask them how they had requested the closure of the account and if they had done this through their online account or by completing an online form.
The customer said they had done the transaction using their online account.
NS&I said: “As you requested the withdrawal from Premium Bonds within your online account and it has been over three working days, we’d need to look into this for you.
“Please call us free on 08085 007 007 and an advisor can locate the withdrawal and assist you with the payment.”
Another customer recently contacted NS&I concerned about a payment delay, as their prize winnings for August had still not arrived.
NS&I clarified the rules in response, saying: “Premium Bonds prize winnings are paid into your nominated bank account by the seventh working day of the month. This month the seventh working day is the 9 August.”
A person can check if they have any prizes to collect using the prize checker tool on the NS&I website.
Customers can cash in all or some of their Bonds at any time. This can be done over the phone as well as online.
The prize fund rate for Premium Bonds is currently 4.4 percent, with each £1 Bond that goes into the monthly draw having an equal chance of winning.
The odds of winnings are currently at 21,000 to one for each Bond. Prizes range from £25 up to the jackpot £1million.
Many people choose to reinvest their winnings by buying more Bonds, so increasing their chances of winning again.
You can arrange your account so that this happens automatically when you win a prize.
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