A Premium Bonds customer found their patience being tested as they were waiting for their cashed-in Bonds to arrive in their bank account.
They reached out to provider NS&I over X to ask: “Withdrew money yesterday but not in my account. States it’s immediate.”
Information on the group’s website states you can cash in “all or part of your Bonds at any time”.
Some savers have cash in Premium Bonds as an emergency pot as they can be accessed easily while some savings accounts have limits on getting at the funds.
NS&I said in response: “We’re sorry to hear you haven’t received your expected payment. If you have funds due to be paid today, this is always by the end of the banking day at 8pm.
“To assist you, which type of NS&I account did you request the withdrawal from?”
The customer said they were a Premium Bonds customer, adding: “I asked for them to be paid out yesterday. No sign.”
NS&I then explained why the transfer may not be as instant as the customer previously thought.
They explained: “When requesting a withdrawal from Premium Bonds, this takes three working days to reach your nominated bank account.
“If you made the request for immediate payment yesterday, this will be paid to your nominated bank account by 8pm tomorrow.”
Customers can cash in their Bonds online or over the phone. You may want to do it over the phone if you have specific Bonds you want to cash in.
By calling up, you can also cash in your Bonds without having to register for the online or phone service.
Each £1 Bond eligible to go into the monthly prize has an equal chance of winning a prize, up to £1million.
You can increase your chances of winning a prize by buying more Bonds, up to the £50,000 limit.
So if you are thinking of cashing in some of your Bonds, be aware this will reduce your chance of winning a prize.
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