It might seem like a simple fix but quickly checking your router and moving it to a new position could end those annoying Wi-Fi woes. Virgin Media has just issued some new advice and it’s well worth taking note if you want better speeds. “Keep your WiFi Hub up high and out in the open, don’t hide it away (for example, place it next to the telly and not behind it). This allows sufficient space for the Hub to send signal around your home with less likelihood of interference,” Virgin Media O2’s Director of Connectivity, Gareth Lister said.
Yes, if your router is stuffed in a cupboard or tucked right behind your massive 65-inch television then it’s time to make some changes.
Get that flashing box as high as you can so the signal beams around your home more easily and keep well away from other objects.
Other top tips include checking the cables are firmly plugged into the rear of the router. If they have come loose it could affect your connection and brings those downloads grinding to a halt.
If you want to see if you have any deadspots it’s also worth trying Virgin’s free Connect App which lets you quickly check how the Wi-Fi signal is performing around the home.
“Check your broadband speed around the home using Virgin Media’s free Connect App. If you benefit from a WiFi Guarantee like Virgin Media’s and you get download speeds of less than 30Mbps in any room, you can request up to three WiFi Pods to help improve your WiFi signal – and if that doesn’t do the trick, you’ll get £100 credit,” Lister added.
Along with those op broadband boosting tips and tricks, Virgin has also confirmed that more people are now getting access to its smart support service.
This option proactively monitors broadband speeds and connections to help improve performance.
Virgin already offers smart support to some existing customers but that will now be extended to new users as well.
Virgin says smart support will monitor the customer’s broadband performance and aim to optimise their connection through proactive troubleshooting.
Should smart support detect any potential connection issues to the WiFi Hub, Virgin Media will reach out to the customer offering them guidance and simple fixes.
You can find out more about smart support here
“We know staying connected is everything – whether you’re downloading large files, running your home office or scrolling on TikTok. That’s why we’re revolutionising the way we keep our customers online with smart support,” Virgin explained.
“Using clever technology, smart support automatically monitors your broadband connection in the background, so you barely know it’s there. If we catch any issues – or anything amiss in your first 14 days with us – we’ll get in touch with simple, easy fixes to resolve the problem as soon as possible.”
